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Decision details from the source listing
5+ years stated
B.Sc. in Computer Science, Software Engineering, Electrical Engineering, Equivalent experience
Work authorization in the Netherlands
Not specified
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What this posting tells you
Senior Technical Support Engineer role focused on InfiniBand and Ethernet fabric networking in AI, HPC, storage environments. Remote position based in the Netherlands with multiple locations. Requires 5+ years experience, strong networking knowledge including LAN and IP routing, Linux skills, and customer support experience. No explicit salary or visa sponsorship mentioned.
Data, Marketing, Product, Software, Customer support
Netherlands
Europe/Amsterdam
Senior · full_time
- Compensation is not listed
Data hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketSenior Technical Support Engineer, Network at NL02 NVIDIA Dutch B.V. Incorporated
We are looking for a Senior Network Engineer to join a dynamic, results-oriented team supporting InfiniBand and Ethernet fabrics in the most demanding data center, AI, storage, and HPC environments. As a Technical Support Engineer, you will be an approachable, proficient communicator who takes ownership of resolving issues while ensuring a high level of customer satisfaction. You will work closely with Engineering, Marketing, and Support teams on complex technical issues.
What you will be doing
- Tier 3 support for InfiniBand and Ethernet fabrics: installing, supporting, and resolving complex technical issues in large AI/HPC and storage clusters
- Troubleshooting end-to-end InfiniBand fabrics — subnet management (UFM / OpenSM), routing topology and congestion control.
- Developing and presenting comprehensive technical solutions to customer problems, including project management of complex fabric installations
- Problem reporting, issue replication, and resolution management
- Responding to customer technical inquiries
- Site visits and conference calls with customers and partners
- Developing and refining internal processes to improve support efficiency and productivity
What we need to see
- B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience
- 5+ years providing customer support for hardware & software products
- Hands-on InfiniBand experience — OR deep Ethernet/RDMA expertise with a demonstrated ability and strong motivation to ramp quickly on InfiniBand (subnet manager, fabric topologies such as fat-tree, RDMA verbs, diagnostics)
- Extensive knowledge of LAN switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP routing (OSPF, BGP, PIM), plus virtualization, EVPN, VXLAN
- Linux experience and scripting
- Automation — Ansible
- Ability to work under pressure and support high-level customers
- Experience operating and configuring major vendors' switches and routers
- Analysis and diagnosis of highly complex networking problems
- Strong communication, presentation, and oral skills; excellent verbal and written English
Ways to stand out from the crowd
- Deep InfiniBand expertise: UFM, OpenSM, adaptive routing, congestion control, link-layer troubleshooting, ibdiagnet/perftest, ConnectX/BlueField adapters
- RDMA, RoCE, and GPUDirect RDMA in production AI/HPC clusters
- Clustering and data-center technologies, including upper-layer protocols (e.g., MPI, NCCL)
- Knowledge of Linux/Unix at an administration level
- Ethernet (10/40/100+ GigE) and/or InfiniBand at scale
NVIDIA is widely considered one of the technology world's most desirable employers, with some of the most forward-thinking and hardworking people anywhere. If you're creative, results-oriented, and enjoy having fun — what are you waiting for? Apply today!
Working remotely at NL02 NVIDIA Dutch B.V. Incorporated
NL02 NVIDIA Dutch B.V. Incorporated is hiring for 2 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.