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Decision details from the source listing
3-5 years stated
Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent
Authorized to work in Switzerland
fixed
Mon-Fri regular hours
These fields are normalized from the employer's text. Confirm details on the employer site before applying.
What this posting tells you
Supervisor, Field Service EM role at FEI Europe B.V. is a fully remote position based in Switzerland requiring 3-5 years of experience and a relevant Bachelor's degree. The role involves leadership of a Field Service Engineers team, technical troubleshooting, and customer communication, with required language skills in English and preferably German or French. Work schedule is standard Monday to Friday office hours. Benefits include competitive pay, bonus, and healthcare.
Administrative and data entry, Education, Healthcare admin, Product, Sales, Customer support
Switzerland
Europe/Zurich
Mid-Senior level · full_time
- Compensation is not listed
Administrative and data entry hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketSupervisor, Field Service EM at FEI Europe B.V.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
About the MSD Division
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
As Supervisor Field Service your key responsibilities are
- Line management of an assigned team of highly skilled and specialized Field Service Engineers (FSE)
- Performance management and development of the assigned FSE team
- Internal team communication
- Leading and facilitating regular team meetings
- Regular coordination with the sales and service team
- Efficient staff scheduling
- Review FSE support requests together with the 2nd line support
- Escalation management
- Participation in customer meetings
- Handle customer critical communication together with service manager
- Ensure health and safety protocols are followed
- Coordination of technical and non-technical training
- Support of the regional service manager
- installation planning and preparation, working with Regional Installation Project Manager (RIPM) and regional experts
- take on field service activities typically 50% of normal working hours depending on the team size
Education
- Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.
Experience
- Minimum 3-5 years of experience in a related field.
- Experience with TEM and/or SEM/SDB and/or XPS products is a plus
- Experience with managing a team of Field Service Engineers is a plus
Knowledge, Skills, Abilities
- Strong leadership and mentoring skills.
- Experience in troubleshooting and repairing high-tech systems.
- Technical competence corresponding to an engineer II level or higher, Electron Microscopy preferred
- Excellent communication skills in English, German or French on B2 level or above are preferred
- Highly organized and in control of administrative tasks
- Excellent planning and organizational skills
- Negotiation skills and commercial mindset
- challenges the status quo, seeks opportunities to improve
- Valid driving license (B)
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!)
Working remotely at FEI Europe B.V.
FEI Europe B.V. is hiring for 2 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.