Solution Consultant

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is currently seeking a Senior Solution Consultant to join our Professional Services team within the Customer Success Group (CSG). Solution Consultants work as part of a team demonstrating functional and technical thought leadership on customer and partner engagements. These lead to the successful delivery of world-class Salesforce implementations, bridging the gap between business objectives and technology solutions. Through our extended onboarding program of formal certification, internal training, and hands-on experience, you will become a recognized business transformation expert at the forefront of our offerings.

The ideal Solution Consultant is a demonstrated thought leader capable of evaluating business requirements, redesigning processes, and implementing effective functional solutions. As Salesforce transitions into the agentic era, you will also play a key role in integrating AI solutions to drive customer success. They identify and proactively handle risk areas and contribute to seeing issues through to project completion.

YOUR IMPACT

• Become a Domain Authority: Engage in our onboarding program and closely work with Consultants, Architects, and Project Managers to deliver outstanding customer success.
• Bridge Business and Tech: Evaluate business and functional requirements from a senior level, translating business strategies into effective process designs.
• AI & Agentforce Innovation: Champion the use of AI tools and Salesforce's Agentforce to automate workflows, optimize business processes, and deliver next-generation customer experiences.
• Solution Design & Prototyping: Create prototypes, proof of concepts, and sample mockups to elicit and define business requirements.
• Agile Delivery: Craft and own user stories/business requirement documents, detailing them in agile sprints for the technical team to execute.
• Best Practices Guidance: Provide guidance on Salesforce Platform capabilities, functional solution architecture, environment management, and testing (UAT).
• Relationship Management: Build trust and rapport with business partners, both internal and external, negotiating solutions to complex problems.

Required qualifications

• 5 years of experience minimum in the enterprise software space as a business/functional analyst, product owner, or solution consultant.
• Process Optimization: Demonstrated ability to analyze, design, and optimize business processes via technology.
• AI Integration Experience: Experience utilizing AI-assisted tools to improve productivity, with a strong understanding of how AI (such as Agentforce or similar technologies) can be leveraged to transform business operations.
• Communication Skills: Excellent written and verbal communication skills; ability to clearly document requirements and process assets using text, flow charts, and diagrams.
• Language Skills: Proficiency in English, Spanish, and Portuguese .
• Team Collaboration: Ability to work independently and as part of a distributed Agile/Scrum team.
• Mobility: Available to travel regionally and occasionally internationally depending on customer needs.

Preferred qualifications

• Salesforce Expertise: Salesforce Certifications and experience with the Salesforce Platform declarative capabilities.
• Revenue Cloud (Desirable): Experience with Salesforce Revenue Cloud (CPQ, EPC) or other products in the billing and revenue space is highly desirable but not mandatory.
• Methodology: Knowledge of design thinking processes and tools, and experience working as a Certified Product Owner.
• Consulting Experience: Experience working in a senior consulting role with matrix teams at a top-tier consultancy or system integrator.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.