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High school
India Work Authorization
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What this posting tells you
The role is a mid-level Technical Support Engineer position fully remote within India, focused on customer success, escalation management, and driving ARR growth through support interactions. The job requires strong customer success management skills, leadership, and data-driven decision making. No explicit salary, experience, or education requirements were provided. The employer is Adobe Systems India Private Limited.
Customer success, Data, DevOps, HR and recruiting, Marketing, Operations, Product, Sales, Software, Customer support
India
Timezone overlap is not stated.
mid-level · full_time
- Required timezone overlap is not stated
- Compensation is not listed
Customer success hiring on WFH.team
Category counts come from WFH.team's latest published remote job market snapshot.
Explore the remote job marketTechnical Support Engineer 2 at NDIN-Adobe Systems India Private Limited
Role Description
Senior Technical Support Consultant drives customer experience and customer success through strong process leadership, while contributing to ARR via attach motions and retention improvements.
Key Responsibilities
- Deliver high-quality customer/technical support, ensuring strong CSAT and customer retention.
- Act as an SME and handle complex/advanced cases, including executive escalations.
- Drive key critical metrics: Customer Experience, Retention Rate, Revenue Generation
- Enable attach motions and support ARR growth through meaningful customer interactions.
- Analyse support data and trends to improve service delivery and drive process improvements.
- Collaborate with Engineering, Product, and Sales for faster issue resolution and better outcomes.
Key critical metrics
- Customer Experience (CSAT)
- Customer Success & Retention
- Attach Rate & ARR Contribution
- Contributions towards process improvement with significant impact on business targets
Skills Required
- Strong knowledge and expertise in CSMB processes
- Escalation management and problem-solving skills
- Data-driven decision making
- Collaborator management and team leadership
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com .
AI Use Guidelines for Interviews
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .
Working remotely at NDIN-Adobe Systems India Private Limited
NDIN-Adobe Systems India Private Limited is hiring for 3 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
Remote hiring signal is inferred from active confirmed-remote job listings.