Team Support Specialist

About the role

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn't. By recruiting globally for specific client roles, we've grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, and one of our open roles fits, we'd like to meet you.

Role Summary

We are looking for a highly organized, people-first Team Support Specialist to serve as a dedicated resource for our client-facing team members. This role focuses on internal team support across the entire employee lifecycle — onboarding through offboarding — including productivity monitoring, mock kickoff coaching, performance review support, and processing reimbursements and benefits requests.

Key Responsibilities

Maintain accurate and up-to-date records for all client-facing team members in Airtable trackers

Collect and verify information for new and existing hires; oversee virtual card tracking

Serve as the first point of contact for daily team-member questions and requests (technical, client, general)

Conduct regular and as-needed check-in calls with team members to address concerns and provide guidance

Review productivity data (Hubstaff: logged hours, activity levels, screenshots); identify and address irregular patterns

Guide new hires through onboarding: introductions, system setup, training walkthroughs, process overviews

Manage offboarding: required documentation, legal debriefings, transition steps

Lead mock kickoff sessions with candidates before client meetings; provide structured feedback and coaching

Develop polished, client-ready candidate profiles and tailored client profiles for kickoffs

Process team requests: reimbursements, health insurance coverage, tech allowance, time-off, schedule changes

Support performance reviews: assess Hubstaff data, communication quality, English proficiency, work-life balance, performance

Gather and synthesize client feedback during evaluation cycles

Plan and execute ongoing initiatives (e.g., Assistant Referral Program)

Required qualifications

2+ years of experience in team support, people operations, HR coordination, or similar role

Exceptional organizational skills with strong attention to detail

Clear, empathetic, and professional written and verbal communication

Comfortable managing sensitive information with discretion and confidentiality

Proficiency with tools such as Airtable and Hubstaff (or quick to learn them)

Ability to manage multiple priorities in a fast-paced, remote environment

Proactive, solutions-oriented mindset with a desire to help people succeed

Fully fluent in English

Ability to commit long-term and full-time

Preferred qualifications

Experience supporting a remote, distributed workforce

Experience with productivity tracking tools (Hubstaff, Time Doctor, Clockify)

Background in BPO, staffing, or remote-talent organizations

Tools & Technologies

Airtable, Hubstaff, Notion, Google Workspace, Slack, Zoom, Loom; HRIS exposure (a plus)

Core Competencies

Empathetic and people-first

Highly organized with strong follow-through

Discreet with sensitive employee data

Calm coach during mock kickoffs

Proactive identifier of team-health patterns

What We Offer

Best salaries in the industry

Work from anywhere permanently

Opportunities for growth and advancement

A fast-paced and collaborative environment

A warm, people-first company culture

Get paid in your currency of choice

Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.