Director, Client Operations

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Duties / Responsibilities

Regional Leadership & Organizational Design

• Lead and develop Senior Managers and Managers within the assigned region
• Design and continuously refine regional coverage models aligned to revenue growth and segment complexity
• Evaluate span-of-control, workload distribution, and structural alignment
• Drive succession planning and leadership bench development
• Partner with regional Sales Leadership to ensure operational alignment and execution readiness
• Lead during periods of Financial Close, End of Month/Quarter/Year. Marshalling resources to achieve results during high stress, time constraint periods.

Operational Governance, Forecast Discipline & Salesforce Integrity

• Establish and maintain regional quote-to-cash governance standards aligned to enterprise frameworks
• Ensure disciplined Salesforce hygiene standards are consistently reinforced across teams
• Own regional oversight of month-end Salesforce activities, including opportunity updates, stage accuracy, close date integrity, and required documentation compliance
• Ensure forecasting cadence and pipeline validation processes are consistently executed by Managers
• Identify systemic forecast volatility, revenue timing risks, or margin exposure trends within the region
• Escalate material operational or financial risks to leadership
• Monitor recurring booking errors, documentation gaps, or process inefficiencies and drive structural corrective action
• Sponsor regional and enterprise workflow improvements and system enhancements to increase scalability and execution consistency

Sales Partnership & Cross-Functional Alignment

• Serve as the senior Client Operations partner to regional Sales Leadership, including Managing Directors and EVP alignment
• Maintain regular cadence with Sales Leadership regarding pipeline health, forecasting discipline, coverage effectiveness, and operational readiness
• Provide structured operational insights to support Sales in achieving financial objectives
• Oversee resolution of high-impact escalations related to opportunity management, forecasting integrity, booking compliance, product delivery coordination, AP/AR exposure, and revenue recognition considerations
• Partner closely with Finance to ensure margin protection, compliance with revenue recognition standards, and financial stability
• Partner with Alliances to interpret OEM, distributor, and partner program structures and translate program requirements into scalable operational processes and governance standards
• Ensure partner program incentives, rebates, special pricing agreements, and funding mechanisms are operationalized in alignment with internal booking policies, margin guidelines, and revenue recognition standards
• Partner with peer Directors to ensure consistent Client Operations standards and escalation frameworks across regions
• *Other job duties as assigned

Education and Experience

• Bachelor’s degree required
• 7+ years in Sales Operations, Client Operations, Finance, or Sales Support
• 4+ years people leadership experience preferred
• Experience leading cross-functional initiatives or transformation efforts
• Experience in technology reseller strongly preferred

Knowledge, Skills , Abilities

• Strong people leadership and talent development capabilities
• Organizational design and capacity planning expertise
• Polished presentation and communication skills suitable for senior sales leadership engagement
• Strong business and financial acumen
• Systems thinking and operational governance mindset
• Ability to influence cross-functional stakeholders
• Experience leading change management initiatives
• Strong analytical and reporting capability
• Ability to operate effectively in high-pressure, sales-driven environments

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws.

• Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.
• Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.
• Work Environment: Ability to perform job duties at customer sites or in data center environments which may include:
• Standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds.
• Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors.
• Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow.
• Manual Dexterity: Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed.
• Communication Skills: Ability to hear, listen, and communicate clearly while performing job duties.

*Table needs to be completed if necessary for role.

Never

Occasionally

.25 – 2.5 Hrs Daily

Frequently

2.5 - 5.5 Hrs Daily

Continuously

5.5 - 8.0 Hrs Daily

Sit

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Stand

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Lift/Carry

0 - 10 Lbs

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10 - 20 Lbs

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20 - 50 Lbs

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50 - 100 Lbs

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Over 100 Lbs

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Walk

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Drive

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Reach Above

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Bend/Stoop

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Use Hands for Pushing/Pulling

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Fine Manipulation

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Stress Level

Low

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Moderate

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High

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Very High

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The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.