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full_time
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Explore the remote job marketRemote Network Support Technician at Corporatecareers Aus Icims Com
Overview
Company Overview
Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!
Job Description
HIRING NOW! $27.76/hourly
Allied Universal® is hiring a Remote Network Support Technician. The Remote Network Support Technician plays a critical role in assisting clients and field technicians with the setup and troubleshooting of IP camera systems deployed globally. This position involves monitoring and ensuring the seamless flow of video data in and out of the system through access to remote servers. The Remote Network Support Technician will be responsible for resolving technical issues, managing trouble tickets, and ensuring proper video transmission. Since the role involves direct interaction with end users, ideal candidates must exhibit excellent customer service skills and a professional approach to problem-solving. In addition to troubleshooting, the Technician will be encouraged to provide valuable insights and recommendations to improve system efficiency and overall performance.
Responsibilities
Answer Support Tickets from End Users
Provide prompt and effective solutions to user-submitted support tickets
Troubleshoot login issues and guide users through the necessary steps to regain access
Add new users to the system, ensuring proper setup and access configuration
Adjust user access levels based on role requirements, ensuring appropriate permissions
Respond to and resolve hardware-related issues, including troubleshooting camera malfunctions and connectivity problems
Troubleshoot Network Issues
Identify and resolve network outages impacting the performance of IP camera systems
Work closely with users to determine the root cause of network issues and provide timely solutions
Camera and User Adjustments
Configure cameras for optimal performance, including adjusting angles and creating camera presets for end users
Set up preset camera positions to ensure cameras are properly aligned for specific use cases.
Provision New IP Camera Installations
Integrate newly installed IP cameras into the Video Management System (VMS), ensuring proper system configuration
Adjust streaming protocols to match network specifications, ensuring efficient and high-quality video transmission
Create and configure user accounts and profiles based on system requirements, ensuring each user has appropriate access
Set up and organize view groups tailored to individual client needs, allowing for a personalized user experience
Monitor Existing Network Infrastructure
Continuously monitor the performance and status of the network to ensure smooth video and data transmission
Respond to and resolve network outages promptly, minimizing system downtime and service interruptions
Add new systems into the monitoring framework, ensuring all components are tracked for system integrity
Keep a close watch on network and bandwidth usage, identifying potential issues before they impact system performance
Assist Field Installation Teams
Provide remote support for field installation teams by setting up remote servers and ensuring proper quality control measures are in place
Provision new cameras on remote servers, ensuring they are configured for seamless integration with the overall system
Monitor the health and status of servers, ensuring optimal operation and minimal downtime
Enable remote viewing access on servers for authorized users, facilitating seamless remote monitoring
Download post-event video footage for archival purposes, ensuring it is securely stored and easily accessible for future review
QUALIFICATIONS (MUST HAVE)
High school diploma or equivalent
Minimum of three (3) years of experience in each of the following:
Managing, configuring, and troubleshooting Windows operating systems in enterprise environments
Setting up, maintaining, and troubleshooting complex IP network infrastructures, including routing and switching
Configuring and managing routing protocols and troubleshooting network issues across various platforms
Installation, configuration, and maintenance of IP-based video surveillance systems
Setting up, managing, and optimizing Video Management Systems (VMS) platforms for surveillance systems
Configuring, deploying, and maintaining Linux-based systems, including command-line tools and scripting
Strong understanding of Windows networking
Comprehensive understanding of IP Networks
Basic understanding of routing
Proficiency in IP Camera Systems
Solid understanding of Linux
PREFERRED QUALIFICATIONS (NICE TO HAVE)
Milestone Certified Integration Technician (MCIT)
Certified Wireless Network Administrator (CWNA)
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
NV PILB #1443
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID 2026-1638078
Department: Hidden (496658).
ATS provider: Icims.
Salary: Overview
Company Overview
Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!
Job Description
HIRING NOW! $27.76/hourly
Allied Universal® is hiring a Remote Network Support Technician. The Remote Network Support Technician plays a critical role in assisting clients and field technicians with the setup and troubleshooting of IP camera systems deployed globally. This position involves monitoring and ensuring the seamless flow of video data in and out of the system through access to remote servers. The Remote Network Support Technician will be responsible for resolving technical issues, managing trouble tickets, and ensuring proper video transmission. Since the role involves direct interaction with end users, ideal candidates must exhibit excellent customer service skills and a professional approach to problem-solving. In addition to troubleshooting, the Technician will be encouraged to provide valuable insights and recommendations to improve system efficiency and overall performance.
Responsibilities
Answer Support Tickets from End Users
Provide prompt and effective solutions to user-submitted support tickets
Troubleshoot login issues and guide users through the necessary steps to regain access
Add new users to the system, ensuring proper setup and access configuration
Adjust user access levels based on role requirements, ensuring appropriate permissions
Respond to and resolve hardware-related issues, including troubleshooting camera malfunctions and connectivity problems
Troubleshoot Network Issues
Identify and resolve network outages impacting the performance of IP camera systems
Work closely with users to determine the root cause of network issues and provide timely solutions
Camera and User Adjustments
Configure cameras for optimal performance, including adjusting angles and creating camera presets for end users
Set up preset camera positions to ensure cameras are properly aligned for specific use cases.
Provision New IP Camera Installations
Integrate newly installed IP cameras into the Video Management System (VMS), ensuring proper system configuration
Adjust streaming protocols to match network specifications, ensuring efficient and high-quality video transmission
Create and configure user accounts and profiles based on system requirements, ensuring each user has appropriate access
Set up and organize view groups tailored to individual client needs, allowing for a personalized user experience
Monitor Existing Network Infrastructure
Continuously monitor the performance and status of the network to ensure smooth video and data transmission
Respond to and resolve network outages promptly, minimizing system downtime and service interruptions
Add new systems into the monitoring framework, ensuring all components are tracked for system integrity
Keep a close watch on network and bandwidth usage, identifying potential issues before they impact system performance
Assist Field Installation Teams
Provide remote support for field installation teams by setting up remote servers and ensuring proper quality control measures are in place
Provision new cameras on remote servers, ensuring they are configured for seamless integration with the overall system
Monitor the health and status of servers, ensuring optimal operation and minimal downtime
Enable remote viewing access on servers for authorized users, facilitating seamless remote monitoring
Download post-event video footage for archival purposes, ensuring it is securely stored and easily accessible for future review
QUALIFICATIONS (MUST HAVE)
High school diploma or equivalent
Minimum of three (3) years of experience in each of the following:
Managing, configuring, and troubleshooting Windows operating systems in enterprise environments
Setting up, maintaining, and troubleshooting complex IP network infrastructures, including routing and switching
Configuring and managing routing protocols and troubleshooting network issues across various platforms
Installation, configuration, and maintenance of IP-based video surveillance systems
Setting up, managing, and optimizing Video Management Systems (VMS) platforms for surveillance systems
Configuring, deploying, and maintaining Linux-based systems, including command-line tools and scripting
Strong understanding of Windows networking
Comprehensive understanding of IP Networks
Basic understanding of routing
Proficiency in IP Camera Systems
Solid understanding of Linux
PREFERRED QUALIFICATIONS (NICE TO HAVE)
Milestone Certified Integration Technician (MCIT)
Certified Wireless Network Administrator (CWNA)
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
NV PILB #1443
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID 2026-1638078.
Working remotely at Corporatecareers Aus Icims Com
Corporatecareers Aus Icims Com is hiring for 2 active remote roles, with remote-friendly openings, application links, and job details refreshed from the public remote job inventory.
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