Itohowo Akpan - Remote Candidate

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Target rolesCustomer Support Agent, Customer Experience Specialist

TimezoneAny time zone (available)

Work eligibilityNigeria

Profile updatedAug 28, 2026

Profile summary

What this candidate is looking for

Remote Customer Support Agent | Customer Experience (CX) & CSAT Specialist | CRM & Ticketing Systems

Target roles

Customer Support AgentCustomer Experience SpecialistCustomer Support Specialist

Skills

Customer Support - PhoneEmail & Live ChatCustomer Satisfaction (CSAT) & Customer Experience (CX)Escalation ManagementConflict De-escalationTicket PrioritizationTicket RoutingSLA TrackingZendeskPipedriveHubSpotCRM AdministrationData AccuracyKnowledge Base ManagementDocumentationTroubleshootingOrder TrackingRefund ProcessingCustomer RetentionLoyalty BuildingQuality Assurance (QA)KPI & Performance Metrics ReportingSOP AdherenceEmail EtiquetteMulti-Time Zone SchedulingWindowsMicrosoft Office SuiteGoogle WorkspaceSaaS SupportRemote Team Collaboration (SlackZoomTeams)Confidential Data HandlingHIPAA-TrainedAI-powered tools (ChatGPTClaude)

Remote preferences

LocationPort Harcourt, Nigeria

SeniorityMid level

Salary target$12k-$50k

Employment typeRemote, Part-Time