Jessica Waggoner - Remote Candidate

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Target rolesCustomer Service Operations Manager, Customer Success Manager

TimezoneAmerica/New_York

Work eligibilityUnited States

Profile updatedSep 23, 2026

Profile summary

What this candidate is looking for

Customer Service Operations Manager | Client Success Leader | Customer Experience Professional

Target roles

Customer Service Operations ManagerCustomer Success ManagerCustomer Support SupervisorCustomer Service SupervisorCustomer Experience ManagerClient Success LeaderCustomer Support Specialist

Skills

Customer service leadershipCustomer success managementCustomer retentionCustomer experienceClient relationship managementTeam leadershipEmployee coaching and developmentPerformance managementWorkforce managementEscalation managementConflict resolutionQuality assuranceProcess improvementHiring and onboardingTraining and developmentHIPAA complianceKPI managementReporting and analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointBusiness operationsSAPCall monitoringInventory managementPayroll adjustmentsCustomer issue resolution

Remote preferences

LocationMassillon, United States

SenioritySenior

Salary target$70k+

Employment typefull_time