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Remote candidate

Jacinta Wangui

Customer Support Specialist | Customer Service | Customer Experience

Nairobi, Kenya Mid level
Contact candidate
Target rolesCustomer Support Specialist, Customer Service Representative
TimezoneAfrica/Nairobi
Work eligibilityAvailable on request
Profile updatedSep 25, 2026
Profile summary

What this candidate is looking for

Customer Support Specialist | Customer Service | Customer Experience

Target roles
Customer Support SpecialistCustomer Service RepresentativeCustomer Service SupportAdministrative SupportReceptionist
Skills
Customer supportCustomer careCustomer inquiries and requestsIssue resolution and follow-upComplaint handling and de-escalationCustomer interaction documentationCase escalation and coordinationPhone supportEmail supportWritten and verbal communicationActive listeningProblem solvingCustomer records and data accuracyConfidential information handlingTime managementMultitaskingTeam collaborationMicrosoft WordMicrosoft ExcelOPERA PMSSpreadsheetsDigital recordsOnline customer systemsAppointment coordinationPatient and visitor reception
Remote preferences
LocationNairobi, Kenya
SeniorityMid level
Salary targetNot shared
Employment typeFlexible