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Remote candidate

Shonicque McCloud

Customer Success and Operations Leader

Laurel, MD, United States Senior
Contact candidate
Target rolesCustomer Success Manager, Customer Support Specialist
TimezoneAmerica/New_York
Work eligibilityUnited States
Profile updatedOct 5, 2026
Profile summary

What this candidate is looking for

Customer Success and Operations Leader

Target roles
Customer Success ManagerCustomer Support SpecialistCustomer Service RepresentativeClient Relationship ManagerOperations DirectorEscalations Specialist
Skills
Customer success managementClient relationship managementEscalation resolutionCustomer retentionContact center operationsOperational leadershipProcess improvementCross-functional collaborationStaff training and onboardingService recoveryStrategic partnershipsCustomer experienceTeam managementGrant developmentSalesforceAsanaMicrosoft Office 365Google WorkspaceSlackZoom
Remote preferences
LocationLaurel, MD, United States
SenioritySenior
Salary target$75k+
Employment typeFlexible