Olaiya Adebayo - Remote Candidate

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Target rolesTechnical Support Specialist, IT Support Specialist

TimezoneEurope/London

Work eligibilityPortugal, Europe

Profile updatedOct 26, 2026

Profile summary

What this candidate is looking for

Technical Support Specialist | Telecommunications, IT Infrastructure & Enterprise SaaS Support

Target roles

Technical Support SpecialistIT Support SpecialistNetwork Support EngineerTelecommunications Support SpecialistIT Infrastructure Manager

Skills

Tier-2 and escalation technical supportRoot cause analysisIssue reproductionTelephony: IVRACDDTMF routingOSI model troubleshooting (Layers 1–7)Network troubleshooting: WANLANMPLSSDWANDHCPDNSNAT/PATVLANsTCP/IAPI and webhook testingPostmanREST API troubleshootingSaaS platform and integration troubleshootingZendeskJiraITIL conceptsSalesforceHubSpotSLA management and monitoringCustomer communication and escalation managementKnowledge base documentationTechnical reportingCross-functional collaborationWindowsmacOSAndroidiOS troubleshootingBrowser developer tools and network request inspectionVendor and ISP coordinationIncident management

Remote preferences

LocationPorto, Portugal

SeniorityMid level

Salary target$42k-$84k

Employment typeRemote