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Remote candidate

Roy Chi

Application Support Engineer

Round Rock, USA Mid level
Contact candidate
Target rolesSupport Engineer, Technical Support Engineer
TimezoneAmerica/Chicago
Work eligibilityGlobal, United States
Profile updatedOct 31, 2026
Profile summary

What this candidate is looking for

Application Support Engineer

Target roles
Support EngineerTechnical Support EngineerApplication Support EngineerTechnical Support AnalystTechnical Support SpecialistCustomer Support SpecialistNetwork EngineerFraud Analyst
Skills
Application supportSaaS supportCloud-hosted applicationsRoot-cause analysisTechnical troubleshootingTier 1-3 escalationBrowser console logsAPI troubleshootingPostmanSQLOAuthMFAClaudeMicrosoft CopilotTicket triageKnowledge base authoringSLA managementHIPAA-compliant data handlingFreshdeskZendeskSalesforceJira CloudPhone supportEmail supportZoomMicrosoft TeamsCustomer communicationPhishing investigationSpoofed-domain investigationReactTypeScriptExpressPostgreSQLGitHub Actions CI/CD
Remote preferences
LocationRound Rock, USA
SeniorityMid level
Salary target$80k-$190k
Employment typefull_time, contract
Roy Chi - Remote Candidate | WFH.team