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Remote candidate

Shakeema L. Smalls

Client-facing SaaS professional in customer success, enterprise account management, and content quality

Georgetown, South Carolina, United States Entry level
Contact candidate
Target rolesCustomer Success Manager, Customer Support Specialist
TimezoneAmerica/New_York
Work eligibilityGlobal, Worldwide
Profile updatedNov 1, 2026
Profile summary

What this candidate is looking for

Client-facing SaaS professional in customer success, enterprise account management, and content quality

Target roles
Customer Success ManagerCustomer Support SpecialistContent Quality SpecialistEnterprise Account ManagerOperations ManagerAdministrative AssistantBilling SpecialistClinical CoordinatorClaims SpecialistCustomer Onboarding SpecialistCustomer Support Representative
Skills
Customer success and retentionEnterprise account managementEscalation and conflict resolutionCross-functional collaborationAI persona developmentContent quality assuranceKnowledge managementTraining and onboardingSalesforceJiraMicrosoft ExcelData reporting and analysisProcess improvementRemote team operationsPublic speakingPhone supportChat supportEmail supportSLA accountabilityRoot cause analysisCustomer onboardingCase documentation
Remote preferences
LocationGeorgetown, South Carolina, United States
SeniorityEntry level
Salary target$50k-$65k
Employment typefull_time